I had the opportunity to visit KC Live TV morning show this week and talk through some VERY frequent workplace email conundrums. Knowing how to navigate these sticky situations can sometimes be the difference between hiring and firing, or a promotion. These aren’t just etiquette skills, these are leadership skills. Here’s a helpful hint: if in doubt on email tone – pick up the phone.
Courtney was trained by the prestigious Emily Post Institute, the leading standard in the field of etiquette. She is the only etiquette instructor in the Kansas City area with this training. As a wife and mom to three boys ages 10 and under, her everyday is filled with backyard adventures, bug hunts, Lego-building sessions, and lots of dirt and mud.